FAQ

 

What's the ordering process?

  1. Please note that we try to process and ship all orders within 24-48 hours. However, there are no guarantees and there are exceptions. Nonetheless we will try our best to serve you. If you are ever in dire need for an order to be shipped immediately please make a note of it on the order itself or contact us directly at 347-578-5573 and we will ensure to get you your products as you need them.

  2. We are a wholesale website and our minimum order is $50. Any order under $50 will be assessed a $5.00 service fee.

  3. Orders placed after sundown on Friday, all day Saturday and any other Jewish Holidays are able to be canceled by the buyer or seller.

What's the shipping process? 

  1. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their respective prices.

  2. Our shipping amount is based on an estimated cost of shipping. Once order is packed and weighed the exact shipping amount will be charged to your account.

  3. All non-pallet orders will be shipped via FedEx or USPS using ground service unless otherwise indicated. You may request to have your order shipped under your account number with FedEx or UPS. These orders need to be prepaid via any major credit card or PAYPAL.

  4. For pallet-orders we obtain quotes from a wide-range of brokers and carriers and ship via the cheapest option. This freight charge is passed onto the customer. You may request to set-up the freight pick-up yourself and send us the BOL.

  5. Damaged or short shipped goods must be reported within 5 days of receipt. If the merchandise is damaged please keep the shipping carton and packaging materials for an inspection by a UPS OR FedEx representative.

What if I have a damaged item and/or want to return an item?

  1. Any and all damaged or missing products must be reported with 5 days of receiving the order to be eligible to receive a refund or credit. We will then conduct an investigation and follow suit with the freight company to file a claim. Any claims made after 5 days will be denied, so please inspect your package carefully upon receipt.

  2. We have a 14-day return policy from the time the order is received. Please first inform us of what and of how many items you will be returning in advance of sending them back to us. NO UNAUTHORIZED RETURNS WILL BE ACCEPTED OR CREDITED. Items being returned must be unused and in the original condition and packaging.

If the issue was due to our negligence, then we will cover the freight charges back to us. If the error was made on the customer’s part, the customer is responsible for returning the items back and covering any freight costs associated with the return. There is a 15% restocking fee on any items returned to us that is not due to an error on our end. Once returned items are received, we will issue a refund. Please send back all returns to E.S. Bottles, 1 Ackerman Ave. Clifton, NJ 07011.